Terms of service

Who this is between

Docketry Ltd, a UK company trading as Docketry at docketry.co.uk, and the business that holds the account. “We” means us, “you” means that business. Using the software means agreeing to this.

What we provide

A subscription to the Docketry software: the back office, the customer ordering page, the till and the kitchen screen, and the platform underneath them. We host it in London, keep it patched, back the database up daily and fix faults. We do not supply the tablets, the card machine, the printer or the broadband, and the service leans on all four.

We add and improve things continuously without telling you first. If we remove something you rely on, or change it in a way that needs work at your end, we tell you 30 days ahead rather than letting you find out on a Friday.

What you pay

The plan and the price per branch agreed when your account was set up. We invoice monthly in advance and payment is due within 14 days. Prices exclude VAT, which we add at the rate in force.

We can change the price with 30 days’ notice, which is a month to leave if you would rather not pay it. If an invoice is more than 30 days overdue we may suspend the account after warning you. Suspension signs staff out and locks the tills; it deletes nothing, and paying turns it straight back on.

Your account and your staff

You decide who gets access and you are responsible for what they do with it. Passwords and till PINs belong to one person each. Tell us straight away if an account is compromised and we will end its sessions. We can suspend an account immediately if we believe it is being used to break the law or to attack the service.

Your data is yours

Your menu, your orders, your takings and your customer records belong to you. We process them to run the service and for nothing else. We do not sell them, and we never use one shop’s trading data to advise another.

We use anonymous, aggregated statistics, how long an order takes to make, how often a screen is used, to improve the product. Nothing in that can identify your business, your staff or your customers.

Where you collect personal data from your customers through Docketry, you are the data controller and we are your processor. The detail, including retention and the rights people have, is in our privacy policy, which forms part of these terms. Order records are kept for six years because UK VAT rules require it, which is true whether or not you are still a customer.

You can export your data from the back office at any time, and you should do that before you close the account. After you close it we keep what the law makes us keep and delete the rest.

What you are responsible for

The accuracy of what you put in. Docketry works out VAT from the class you set on each item and prints allergens from the recipes you enter. We give you the tools; the legal duty to get food information right, including under Natasha’s Law, stays with you and cannot be passed to a supplier of software.

Your own tax records. Docketry is a record of your trading, not a substitute for your accountant.

When something breaks

The till and the kitchen screen keep working through a broadband or platform outage and sync when it comes back. That is why they are built the way they are, and it is the honest answer to what happens on a bad day.

We do not promise the service will never be unavailable, and we do not compensate for lost trade. What we do is fix it, and tell you what happened and what we changed so it does not happen twice.

Limits on our liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Subject to that, our total liability to you in any twelve month period is limited to the fees you paid us in that period. We are not liable for lost profit, lost trade or lost goodwill.

Ending it

You can cancel at any time, ending at the close of the month you have paid for; we do not refund part months. We can end the agreement with 30 days’ notice, or immediately if you seriously break these terms and have not put it right within 14 days of being asked.

The small print

These terms are the whole agreement between us. If a court finds part of them unenforceable the rest still stands. They are governed by the law of England and Wales, and its courts have exclusive jurisdiction.

Getting hold of us

hello@docketry.co.uk, or raise a ticket from the Support page in your back office. The ticket reaches the same people faster, because it arrives with your account attached.